Tipsy Elves Partners With HiOperator To Handle Huge Spike In Customer Service Inquiries During Holiday Season

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This is the third consecutive holiday season HiOperator has been handling Tipsy Elves customer service tickets, maintaining the specific brand voice and high customer satisfaction ratings.

DALLAS, September 28, 2021 (GLOBE NEWSWIRE) – HiOperator, a scalable customer service-as-a-service solution, today announces its third consecutive holiday season with Drunk Elves. Now celebrating their 10th anniversary, Tipsy Elves has skyrocketed in popularity after appearing on ABC Shark Tank in 2013, where they showcased the most outrageous clothing known to mankind to make celebrations of life more fun. The company now has more than 20 clothing categories, including ugly Christmas sweaters, Hawaiian shirts and swimsuits, ski suits and Halloween costumes.

In 2017, Tipsy Elves’ personnel manager slept in his office during the holidays to meet demand, including customer inquiries. The team realized they needed additional assistance and sought out a customer service partner who could maintain their brand’s voice and high customer service expectations. HiOperator employs US-based customer service agents and is price competitive offshore – this was clearly the top choice for Tipsy Elves.

The business typically experiences an 868% increase in customer service tickets from September through December. Prior to using HiOperator, Tipsy Elves hired and trained 70-80 seasonal workers to support their full-time customer service reps – an expensive and time-consuming exercise. By deploying a unique combination of artificial intelligence (AI) technology, automation, and highly trained personnel providing a personal touch, HiOperator’s workflow system ensures superior quality and faster response times, thereby eliminating the need for dozens of support staff.

“HiOperator is different from other customer service companies because we use a small percentage of AI to help streamline workflow, while our dedicated agents maintain empathetic human interactions with customers – something that is vital in the world. of customer service today, ”said Liz Tsai, CEO and Founder of HiOperator. “This past holiday season with Tipsy Elves, we saw an average customer satisfaction rate of 90%, a high percentage considering the huge volumes of tickets received. As we prepare for the holiday season ahead, we look forward to getting started and maintaining that level of satisfaction. “

HiOperator worked with Tipsy Elves to tailor their brand’s unique voice through a combination of collaborative training with teams from both companies and ‘heightened empathy’ – where HiOperator’s software helps agents steer agents through the process. right direction to meet specific customer needs.

“As Tipsy Elves started to take off, we immediately saw the increase in customer tickets and recognized the effort required to keep our expectations high for exceptional customer service,” said Gavin Sorey, senior people manager at Tipsy Elves. “When looking for a customer service partner for our business, we were hesitant due to the stereotypical perception of a foreign company that would prioritize a cookie-cutter experience over our specific needs. When we found HiOperator, we loved that their agents were American. based, and they really made the effort to align with our the brand and the goals, not the other way around. “

About HiOperator
HiOperator, a customer service-as-a-service solution that enables businesses to manage customer tickets faster and more accurately using the power of human technology and AI. By pairing AI technology with its highly empathetic US-based customer service agents, HiOperator can resolve customer tickets faster, more accurately, and more securely. Its services are cost competitive, as they charge per ticket and have low monthly minimums. It also allows it to scale quickly to meet customer needs during the busiest retail seasons.

About tipsy elves
Tipsy Elves’ mission is simple: They turn important moments into memories that last a lifetime by creating clothes that make life more fun. Tipsy Elves skyrocketed after being on ABC Shark Tank in 2013, and since then he’s had several holiday collaborations around Christmas and Halloween, celebrating every holiday in between. From Taco Bell to Slim Jim, Tipsy Elves continues to partner with well-known brands in the industry, creating extraordinary moments throughout the year. Tipsy Elves hopes to make the extrovert stand out from everyone through unique clothes with a touch of humor. Whether it’s the biggest “ugly” Christmas sweater, a Halloween skeleton jumpsuit, or keeping you ready for July 4th, Tipsy Elves has something for every celebration in the sun.

Media contact
Hannah Young
HiOperator public relations outcry
[email protected]
321-236-0102 X234


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