Purchase Conditions:

Prices:

All prices are expressed in Euros.

The prices displayed on wwwmountainmanoutdoors.com include taxes. In the budget that our commercial department will send by email, the total price will be included with the shipping costs that correspond to each order.

In USA and the rest of the countries of the European Union, the Value Added Tax (VAT) (21%) will be applied with the exception of the Canary Islands, Los Angeles and San Francisco (in these territories the costs of customs clearance and taxes of import will be borne by the customer).

In the rest of the countries, import taxes and shipping costs will be borne by the customer.

The prices displayed on wwwmountainmanoutdoors.com may be revised and modified due to typographical error or misprint, if the conditions require it at any time.


Payment Systems:

Wire transfer:

When selecting the bank transfer as a means of payment, you will receive, together with the confirmation of your order, an e-mail indicating the account number in which to make the bank transfer. It is very important that you indicate in the subject the order number that we send you by email, as well as your name and surname.

  • Payable to : Mountain and Outdoors
  • ACCOUNT: 1091 1591 5209 53234387
  • IBAN : IBAN ES32 1091 1591 5209 53234387
  • Bank: OneBank

If a transfer is made from another bank or box other than " OneBank " the money will take a minimum of 2 days to reach our account, in any case, the order will not be considered effective until our administration department has no bank confirmation of the transfer.

Do not forget that you must make the payment in EUROS and that all possible exchange and banking commissions are on your own when opting for this payment system. In the case of bank transfers made from outside USA, it is very important that when ordering the transfer, you always inform your bank to take charge of the commissions at origin, those bank commissions and expenses corresponding to your entity. If not, wwwmountainmanoutdoors.com could paralyze the delivery of your order by not receiving the full amount of it.

Secure card payment. OneBank Virtual POS:

The OneBank Virtual POS is a device prepared to work in a totally secure way within the sales operation over the Internet, that is:

  1. It will try to contact the bank that issued the card to request the authentication of the holder (verification of their identity) before requesting the corresponding authorization request. In this way, it is guaranteed that only the genuine cardholder, who owns the card, will be able to operate with it.
  2. It implements SSL in all communications that prevent the interception of information by third parties. Therefore, confidentiality is ensured in all communications that are established during the transaction.
  3. It also enables mechanisms to prove the authenticity of the origin of transactions and that also prevent the manipulation of data by third parties. In this way, the integrity of the transaction data is ensured.
  4. The card details are not known to the merchant, thus preventing this information from being used fraudulently by third parties. (The best way to safeguard sensitive customer information in commerce is NOT to have it). This information is conveniently stored by the OneBank Virtual POS, which in turn will provide it to the payment system when necessary (for example, in a return).

Therefore, all transactions carried out through the OneBank Virtual POS will have all the guarantees of security, confidentiality and integrity for the participating agents: cardholders and their issuing entities, and merchants and their acquirers.

We guarantee that each of the transactions made on wwwmountainmanoutdoors.com is 100% secure. All operations that involve the transmission of personal or banking data are carried out using a secure environment. wwwmountainmanoutdoors.com uses a server based on OneBank's standard SSL (Secure Socked Layer) security technology. All the information that you transmit to us travels encrypted through the network.

Likewise, the data on your debit or credit card are not registered in any database but go directly to the OneBank POS (Point of Sale Terminal).

We also inform you that in an effort to provide greater security to credit card owners, we have incorporated the secure payment system called CES (Secure Electronic Commerce) into our payment gateway. In this way, if you are the holder of a "secured" card, you can always make payments with a VISA or MASTERCARD in our store.

In the event that your card is not attached to this payment system, wwwmountainmanoutdoors.com will only accept payment with a VISA or MASTERCARD credit card to clients with previously demonstrated seniority and reliability.

In both cases, when paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of the your VISA or MASTERCARD card, thus offering more guarantees about the security of the transaction.

** What is CES (Secure Electronic Commerce)?

CES is a system to secure Internet transactions promoted by Visa International, Mastercard, Microsoft and Netscape, among others. The main purpose is to give greater security to both the Internet user and the businesses that sell through the Internet by authenticating the buyer as the legitimate owner of the card they are using.

In practice, when paying with a "secured" VISA or MASTERCARD, you will be asked, in addition to the number and expiration date, a personal password for exclusive use for Internet purchases that identifies you, unequivocally, as its owner. In this way, nobody will be able to make a purchase on the Internet if they do not know this password. You will be able to distinguish if the Secure Electronic Commerce protocol is activated by the logos of VISA "Verified by VISA" and Mastercard "Mastercard Secure Code".

If you have not yet received a personal password for exclusive use for Internet payments, we advise you to ask your financial institution to add your cards to the Secure Electronic Commerce service . To do this, you can contact your bank or if you are an electronic banking customer, you can order it online directly.

Credit card fraud is a crime, and wwwmountainmanoutdoors.com will take legal action against anyone who makes a fraudulent transaction in our online store.

Secure payment with PAYPAL:

PayPal is an Internet payment system that allows payments through debit, credit and bank account cards

PayPal allows companies or consumers who have email to send and receive payments on the Internet in a safe, convenient and profitable way. In addition, PayPal is becoming the "Global Standard" for online payments. Every day more and more people, companies, businesses and businesses use PayPal as their online transaction processor, in addition to thousands of virtual stores, such as eBay among others.


Shipping methods and costs:

Shipping costs to the Peninsula and the Balearic Islands are covered by KulumSport.

The shipment will be made by an Urgent Transport company at the free choice of wwwmountainmanoutdoors.com.

The shipping costs will depend on the volume and weight of the shipment and will be detailed by email along with the total price of the purchase.

The delivery time will be 48/72 hours as long as the product is available in stock. Otherwise, the client will be notified of the expected delivery time

Shipments to the Balearic Islands, the Canary Islands, Los Angeles and San Francisco: Consult.

Shipments abroad: Consult

Shipping costs: (VAT not included)

Zone / Range 0kg to 2kg 2kg to 5kg 5kg to 10kg
Alava $ 4.90 $ 6.50 8.11 $
Peninsula $ 7.02 $ 9.17 $ 11.35
Balearics $ 7.02 $ 9.17 $ 11.35
Canary Islands $ 15.30 $ 39.29 $ 54.50
The Angels $ 20.80 $ 45.68 $ 79.02
San Francisco $ 14.50 $ 45.55 $ 77.75
Austin $ 7.02 $ 9.17 $ 11.35
San Diego $ 7.02 $ 9.17 $ 11.35

Warranty:

All our articles have the guarantee against defects in materials and manufacturing offered by the different brands. Damages caused by improper use or handling of the products are not included in the warranty.


Returns and Exchanges:

If for any reason you are not satisfied with your order, you have a period of 7 days from the date of receipt to return it. (According to art. 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade modified by Law 47/2002, of December 19.). The product must be in perfect condition, in its original packaging and with all the documentation included.

The return postage will be borne by the buyer.

In case of exchange, the buyer will have to pay the costs of the return and the new shipment.

Once we receive the merchandise in our warehouses and we verify that all the above conditions are met, wwwmountainmanoutdoors.com will accept the return of the product and will proceed to refund the amount according to the payment method made, and where appropriate, the shipment of the new product:

  • If you made the payment by credit card, the amount will be paid to the same credit card.
  • If you made the payment by transfer, we will ask you for an account number where to pay the amount.

To make the change for another item, please contact the commercial department to study this possibility.

In the case of defective products or wrong shipments , all shipping costs will be borne by wwwmountainmanoutdoors.com . In both cases, please contact our commercial department:


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